Cases

When making the collections, the customer found the need to automate this process. Charge in the best way, with the best form of communication, spending as little as possible.

We then created an asset recovery support system, which works intelligently, defining the best collection strategy according to the amount to be recovered versus the operational cost of collection. In addition to defining and executing collection actions, communication was enhanced with a digital Chatbot assistant for debt identification and negotiation.

Solution

Use of chatbot to negotiate debts and identify the most cost-effective charge

Technology

Web Platform, with Java

Characteristics

Integration with IBM Watson for the development of Chatbot