GX2

Technology Trends for 2024 According to Gartner

During Caldeira Talks, Paula Araujo and Tatiana Caldeira, Business Directors at Gartner Brazil, presented an overview of the main technology trends for 2024, organized into three crucial aspects: Protect Your Investment, Rise of the Builders, and Deliver Value. Today, we begin sharing the key insights with you!

Protect Your Investment

With the vast range of technology solutions available, the need to protect investments is growing.

  1. AI as a Partner
    Gartner highlights the importance of ensuring ROI in AI implementation. They propose the AI Trism (Transparency, Control, and Explainability) guideline for a more secure application.

  2. Stay Safe – Continuous Threat Exposure Management
    The trending approach brought by Gartner is:
    We know that zero risk doesn’t exist, so what risk are we willing to take to deliver productivity and speed to the business?

Rise of the Builders

  1. Protecting the Future with Sustainable Technology
    According to Gartner, by 2028, CIOs will have compensation targets tied to reducing the impact of technologies. Therefore, ESG (Environmental, Social, and Governance) is increasingly important in today’s world.

  2. Platform Engineering – Developer-Oriented Self-Service
    With the shortage of human resources, platform engineering emerges as a solution to improve employee experience and, consequently, delivery quality. The adoption of reusable platforms simplifies processes, enhances employee experience, and accelerates deliveries.

Thus, no-code and low-code solutions help avoid the feared “IT blackout” and speed up business MVPs, ensuring platform reuse across different departments without requiring advanced coding skills.

GX2 has extensive expertise in using low/no-code tools. In fact, we are certified partners of a globally relevant low/no-code platform, Liferay.

  1. AI-Augmented Development – Supporting Development Stages
    Like reusable platforms, the need for AI at all stages of development is critical.

  2. Cloud Platforms
    Gartner predicts that more than 70% of companies will adopt cloud platforms by 2027. Customization capabilities, accelerated deliveries, and complementing existing infrastructure stand out as essential principles.

  3. Smart Apps – Optimize Decision-Making – AI in Architecture
    Smart apps play a crucial role in optimizing decision-making across sectors, driving operational efficiency and enhancing user experience.

  4. Democratized Generative AI
    The democratization of Generative AI is a significant step forward in making previously restricted knowledge accessible, allowing companies to create tailored solutions for each customer profile.

However, this democratization presents challenges, especially in terms of security. As AI becomes more accessible, data integrity and security become top priorities, requiring robust approaches to privacy and protection against misuse.

Deliver Value

  1. Augmented Connected Workforce
    The Augmented Connected Workforce emphasizes the importance of the Digital Employee Experience (DEX) as a fundamental pillar in the pursuit of operational efficiency and value creation for customers.

Team connectivity, access to advanced tools, and facilitation of remote collaboration are key elements of this digital experience.

  1. Machine Customers
    According to Gartner, by 2027, more than 50% of sales and service centers will handle machine customer calls—meaning a chatbot or an application can inquire and purchase services or products without any human interaction. This reflects the need to develop platforms for automated interactions.

Understand that Technology is a Means, Not a Purpose

New technologies do not replace humans but require the continuous development of new skills. Learning, preparation, and bringing insights to businesses are imperative to navigate successfully in this ever-evolving technological landscape.